Frequently asked questions
What is the return policy?
We accept returns within 14 days of delivery. Items must be unused, in their original packaging, and in the same condition you received them. Once we receive and inspect the returned item, your refund will be processed within 5–7 business days.
Are any purchases final sale?
Yes, certain items may be marked as final sale and are therefore non-returnable or refundable. These include clearance items, personalized products, and special promotions. Any exclusions will always be clearly noted on the product page.
When will I get my order?
Orders are processed within 1–2 business days. Delivery usually takes 3–7 business days, depending on your location. As soon as your order is shipped, you will receive a tracking number to follow your package.
How can I contact customer support?
You can reach us anytime through:
- Email: mrmoufkir@gmail.com
- Contact form: available on our website
- Response time: We usually reply within 24–48 hours on business days.
How much does shipping cost?
Shipping costs are calculated at checkout and vary depending on your location and the weight of your order. We often offer free shipping promotions, so keep an eye out for special deals!